Building Core Supervisory & Team Competencies

OBJECTIVES

At the end of this training course, you will learn to:

• Understand and describe your important role in the organization
• Understand your own self-imposed limits, growing your self-understanding and how to overcome issues arising from this knowledge
• Learn time management techniques and problem solving models to improve decision making
• Apply powerful interpersonal techniques to improve communication and manage others effectively
• Understand the role of the leader in team situations as the facilitator of engagement, collaboration, innovation, trust and empowerment in team situations
• Develop core team leading behavioral competencies to effectively lead a team
• Create a high performing team through active engagement and collaboration
• Manage team performance through trust and empowerment

 

Course Outline

Module 1: Achieving Supervisory Excellence

DAY 1

The Importance of the Supervisory Role in the Organisation

• Supervisory Role: Importance in Organizational Success
• Managing or Leading as a Supervisor
• The Power Bases of the Supervisor
• Supervisory Characteristics, Competences and Behaviours
• Inspiring Change and Innovations Leading to Continuous Improvement
• Personal Accountability, Reliability, Integrity and Honesty

DAY 2

Problem Solving, Decision Making and Time Management

• Defining Problems
• Assessing Risks and Analyzing Problems
• Problem Solving Models and Techniques
• Decision Making Processes
• Time Problems
• Prioritizing your Time and Others
• Allocating Resources

DAY 3

Mastering Communication and Interpersonal Skills

• Overcoming Communication Barriers
• The Power of Questions
• Active Listening Skills
• How to influence the outcome / effects of others?
• Persuasion and Negotiation: Keys to Personal Influence
• Conflict Management: Managing Conflict Assertively
• Effective Meeting Skills

DAY 4

Managing Your Team and Others for Results

• Factors for Enhanced Team Development
• Increasing Team Performance
• Group Dynamics
• Job Enrichment and Motivation
• Effective Delegation of Tasks

DAY 5

Developing Your Team and Others

• How people learn?
• Positive Development: Training and Development Planning
• Coaching for Personal and Team Growth
• Giving Powerful Feedback to Increase Optimum Performance
• Next Steps

Module 2: Building Team Excellence