Course Details:
TRAINING OUTLINE
Day 1 : Programme Introduction / Roles Competences and Personal Effectiveness
- Programme Introduction and Objectives
- Action Planning
- The competence model of skills, behaviours and values
- Emotional and Chronistic Intelligence
- Personal Competence Review
- Time Management Constraints – resources, systems, other people and self
- Handling Requests and Conflicting Priorities
Day 2 : Team Working, Communication and Meetings
- Team Working and Team Roles
- Briefing Skills – giving, receiving and passing on
- Organising, and Participating in Meetings
- Notes, Minutes and Follow-up
Day 3 : Managing Working Relationships / Communication Skills / Supervising Admin Staff
- Delegation – giving and receiving
- Coaching and Training Colleagues and staff – skills of on-job training
- Communication and Listening Skills – lessons from NLP
- Building Rapport
- Developing a Network of Working Relationships – influencing skills
- Assertiveness and Conflict
- People Problems and Problem People
- Helping Others Perform – case study
- Practical Motivation
- Criticism Skills
Day 4 : Managing Time / Desk Management and Office Technology / Writing Skills
- Planning and Priority Setting
- Office Layout and Ergonomics
- Managing the Paper-load and Developing Paperless Systems
- Getting the best from Office Technology
- Letter Writing
- E-mail Efficiency and Etiquette
- Writing and Editing Reports
- Proof-reading Skills
- Setting up / developing writing layout and style guidelines for the organisation
- Writing & Designing Presentation Slides
Day 5 : Managing Information & Budgets / Improving Customer Service and Systems
- Principles of information management – scheduling, filtering and digesting
- Interpreting & presenting statistical information
- Designing & using graphs
- Designing surveys, presenting findings and interpreting meaning
- Basic concepts of financial management
- Monitoring budgets and variance
- Improving customer service and systems – continuous improvement
- Action planning
Date & Location
Mon - 06 Jan 2025 - Dubai
Date : Mon - 06 Jan 2025
Duration : 5 days
Place :
Dubai
Language : Arabic
Price : 3400 USD
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