Advanced office management and administrative services

Course Details:

TRAINING OUTLINE
Day 1 : Programme Introduction / Roles Competences and Personal Effectiveness 
  • Programme Introduction and Objectives
  • Action Planning
  • The competence model of skills, behaviours and values
  • Emotional and Chronistic Intelligence
  • Personal Competence Review
  • Time Management Constraints – resources, systems, other people and self
  • Handling Requests and Conflicting Priorities
Day 2 : Team Working, Communication and Meetings 
  • Team Working and Team Roles
  • Briefing Skills – giving, receiving and passing on
  • Organising, and Participating in Meetings
  • Notes, Minutes and Follow-up
Day 3 : Managing Working Relationships / Communication Skills / Supervising Admin Staff
  • Delegation – giving and receiving
  • Coaching and  Training Colleagues and staff – skills of on-job training
  • Communication and Listening Skills – lessons from NLP
  • Building Rapport
  • Developing a Network of Working Relationships – influencing skills
  • Assertiveness and Conflict
  • People Problems and Problem People
  • Helping Others Perform – case study
  • Practical Motivation
  • Criticism Skills
Day 4 : Managing Time  / Desk Management and Office Technology / Writing Skills
  • Planning and Priority Setting
  • Office Layout and Ergonomics
  • Managing the Paper-load and Developing Paperless Systems
  • Getting the best from Office Technology
  • Letter Writing
  • E-mail Efficiency and Etiquette
  • Writing and Editing Reports
  • Proof-reading Skills
  • Setting up / developing writing layout and style guidelines for the organisation
  • Writing & Designing Presentation Slides
Day 5 : Managing Information & Budgets / Improving Customer Service and Systems
  • Principles of information management – scheduling, filtering and digesting
  • Interpreting & presenting statistical information
  • Designing & using graphs
  • Designing surveys, presenting findings and interpreting meaning
  • Basic concepts of financial management
  • Monitoring budgets and variance
  • Improving  customer service and systems – continuous improvement
  • Action planning

Date & Location

Mon - 21 Oct 2024 - Istanbul

Date : Mon - 21 Oct 2024
Duration : 5 days
Place : Istanbul
Language : Arabic
Price : 3400 USD
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Mon - 06 Jan 2025 - Dubai

Date : Mon - 06 Jan 2025
Duration : 5 days
Place : Dubai
Join This Course Now