Course Details:
TRAINING OBJECTIVES :
- Understand how to apply the system dynamics and design thinking methods to design policies that lead the organisation to higher performance
- View problems from the perspectives of multiple stakeholders
- Explore powerful analytical tools and techniques that bring together different views
- Practice lean and agile analysis, planning and management techniques
- Judge and select a point of view in complex scenarios that corresponds with the most typical and the most specific circumstances
- Participate in groups exploring familiar and new problems
- Evaluate long-term drivers for change and the potential actions against organisational needs
TRAINING OUTLINE
Day 1: Introduction to Dealing with Complexity
- Introduction – the problem of problem-solving
- System Dynamics and Design Thinking – an overview
- Recognising complex problems and complex solutions
- Characteristics of complex problems and the associated risks
- The modelling process – from understanding to design
- What does complexity mean in practice?
Day 2: Developing Strategic Scenarios
- Complexity in strategy, operations and projects
- The role of scenario planning
- The learning cycle in strategy development and implementation
- The role of strategic risk management
- Understanding the impact of partnerships and alliances on complexity and risk
- How can System Dynamics and Design Thinking help?
Day 3: System Dynamics Tools
- Recognising and modelling causal loops
- The value of understanding Stocks and Flows
- Understanding complexity: System Dynamics in action
- Modelling growth (Innovation and New Product Development)
- Exploring the role of positive feedback on business growth
- Tools for modelling dynamic situations
Day 4: Design Thinking Tools
- What is Design Thinking? – 10 Principles
- The IDEO approach
- A Design Thinking Process
- The Toyota Way – 14 Principles
- Applying Divergent and Convergent Thinking
- Applying Design Thinking Tools
Day 5: How to Create and Optimise Value
- Integrating System Dynamics, Design Thinking, Agile and Lean
- The power of visual thinking
- The role of prototyping, experiments and Kaizen
- Solving a difficult business problem in practice
- How to apply these methods in your organization
- Next steps and commitment to action